Shipping policy
Where We Ship
We currently ship to addresses within the United States only. We do not ship internationally at this time.
Shipping Rates
Shipping rates are calculated at checkout and always shown before you pay.
Processing Time
Orders are processed within 1-3 business days (Monday-Friday, excluding US holidays). During holidays, promotions, or peak seasons, processing may take slightly longer.
Delivery Time
Once shipped, most orders arrive within 3-8 business days. Total estimated delivery time is about 4-11 business days from the date of your order.
Order Tracking
Once your order ships, it is tracked from our fulfillment partner to your door. If you'd like a delivery update at any time, just email us at hello@shopplantparadise.com with your order number and we'll check the latest status for you. If your package hasn't arrived within the estimated delivery time, please contact us and we'll make it right.
Multiple Packages
If your order contains several items, they may ship separately and arrive on different days at no extra cost to you.
Delays and Lost Packages
Shipping times are estimates and may occasionally be affected by carrier delays, weather, or high seasonal volume. If your tracking hasn't updated for 7 business days, or your package shows as delivered but you haven't received it, please contact us. We'll work with the carrier to locate it, and if it's confirmed lost, we'll send a replacement or issue a full refund.
Out-of-Stock Items
If an item in your order sells out after you place your order, we'll email you within 24-48 hours. You can choose a full refund to your original payment method or, when available, a similar alternative item. See our Refund Policy for details.
Shipping Address
Please make sure your shipping address is complete and correct at checkout. If you need to update your address, email us right away. Once an order has shipped, we may not be able to change the address.
Order Cancellations
Orders can be canceled free of charge before they ship. Email us as soon as possible at hello@shopplantparadise.com with your order number. Once an order has shipped, it can no longer be canceled, but you may return it under our Refund Policy.
Contact Us
Plant Paradise is operated by COSTVI LLC.
Email: hello@shopplantparadise.com
We reply to all emails within 24 hours.
How Your Order Is Fulfilled
To offer a wide selection at fair prices, many of our products are shipped directly to you from our trusted supplier and fulfillment partners. Because of this:
- Items in the same order may ship from different locations and arrive in separate packages, at no extra cost to you.
- Your package may arrive in our partner's packaging and may not show our store name. It may also include a packing slip or gift receipt from our partner.
- Delivery estimates are based on our partners' current processing and carrier times. If anything changes, we'll let you know right away.
Every order is still fully supported by our team. For questions, returns or refunds, please contact us at hello@shopplantparadise.com rather than the shipping partner, and we'll take care of everything.