Refund policy
30-Day Returns
We want you to love your purchase. If you're not completely satisfied, you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging, along with your order number or proof of purchase.
How to Start a Return
Email us at hello@shopplantparadise.com with your order number and the item(s) you'd like to return. Please do not send items back without contacting us first. Once your return is approved, we'll email you a return shipping label along with the correct return address and step-by-step instructions. Items sent back without an approved return request cannot be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible at hello@shopplantparadise.com with your order number and a photo of the issue. We'll make it right with a replacement or a full refund at no extra cost to you.
Non-Returnable Items
Custom or personalized items, gift cards, and items marked as final sale cannot be returned. If you have questions about a specific item, please contact us before ordering.
Out-of-Stock Items
We update our inventory regularly, but occasionally an item may sell out after your order is placed. If this happens, we'll email you within 24-48 hours. You can choose a full refund to your original payment method or, when available, a similar alternative item. Refunds for out-of-stock items are issued promptly.
Exchanges
The fastest way to get the item you want is to return the item you have and, once the return is approved, place a new order for the replacement item.
Refunds
We'll notify you once we've received and inspected your return and let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the refund. If more than 15 business days have passed since your return was approved, please contact us at hello@shopplantparadise.com.
Order Cancellations
Orders can be canceled free of charge before they ship. Email us as soon as possible at hello@shopplantparadise.com with your order number. Once an order has shipped, it can no longer be canceled, but you may return it under this policy, and your refund will be issued once we receive and confirm the return.
Questions
Plant Paradise is operated by COSTVI LLC. For any return question, email hello@shopplantparadise.com. We reply within 24 hours.
Because some items ship from our fulfillment partners, please contact us first at hello@shopplantparadise.com to start a return. We'll send you the return address and instructions. Please don't send items back to the address shown on your package or packing slip.